# FAQs

* <mark style="color:purple;">**HOW DOES BOB-E.AI KNOW EVERYTHING ABOUT MY BUSINESS?**</mark>
* Your BOB-E AI Agent is **trained by you** with your own unique **Base System Prompt**.

  You then manage what data is used by defining which website pages you want to add to the **Knowledge Base**.

  You can also add company documents such as brochure PDFs, technical data sheets, FAQs and text files.
* <mark style="color:purple;">**CAN I EMBED THE AI AGENT CHATBOT ON MY WEBSITE?**</mark>
* Yes – you can add your own custom logo and colour scheme to match your company branding.
* <mark style="color:purple;">**HOW SECURE IS THE DATA WHEN UPLOADED TO MY CUSTOM DASHBOARD?**</mark>
* We prioritise data security by employing advanced AWS encryption and adhering to strict privacy protocols.

  Your data is never sold or passed onto 3rd parties. Please read our [**Privacy Policy**](https://bob-e.ai/privacy-policy) for more information.

  The content and data you upload to BOB-E.ai is owned by your account. Your data is not used by BOB-E.ai for any other purpose than providing you with the A.I. Agent services. Any and all data is deleted from our servers after you delete it.
* <mark style="color:purple;">**CAN I GET MORE AI AGENTS AND CHATBOTS?**</mark>
* Sure – additional AI Agents are charged at £25.00 each and can be purchased from within your active dashboard account.
* <mark style="color:purple;">**WHAT IS A MESSAGE CREDIT?**</mark>
* 1 message credit = 1 AI response using **GPT-3.5**

  25 message credits = 1 AI response using **GPT-4**

  10 message credits = 1 AI response using **GPT-4 Turbo** – this is the default setting in all new accounts to give the best results
* <mark style="color:purple;">**CAN I GET MORE MESSAGE CREDITS?**</mark>
* Sure – message credits are charged at £25.00 per 3,000 credits.
* <mark style="color:purple;">**IS THE AI AGENT MULTILINGUAL?**</mark>
* Yes – the platform and chatbot interface are designed to cater to a global audience and support many different languages.
* <mark style="color:purple;">**WHAT IF I NEED TO ADD NEW OR CHANGE CONTENT?**</mark>
* No problem.

  Simply, add new or change/edit content via your management dashboard at any time.

  The **Knowledge Base** is limited depending on your chosen package subscription, starting at **10 million characters** with the **Standard** option.
* <mark style="color:purple;">**DO BOB-E AI AGENTS INTEGRATE WITH ZAPIER?**</mark>
* Yes – you can use our unique API to create custom integrations with 2,000+ applications.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://bob-e-ai-docs.gitbook.io/resources/support/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.