> For the complete documentation index, see [llms.txt](https://bob-e-ai-docs.gitbook.io/resources/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bob-e-ai-docs.gitbook.io/resources/support/faqs.md).

# FAQs

* <mark style="color:purple;">**HOW DOES BOB-E.AI KNOW EVERYTHING ABOUT MY BUSINESS?**</mark>
* Your BOB-E AI Agent is **trained by you** with your own unique **Base System Prompt**.

  You then manage what data is used by defining which website pages you want to add to the **Knowledge Base**.

  You can also add company documents such as brochure PDFs, technical data sheets, FAQs and text files.
* <mark style="color:purple;">**CAN I EMBED THE AI AGENT CHATBOT ON MY WEBSITE?**</mark>
* Yes – you can add your own custom logo and colour scheme to match your company branding.
* <mark style="color:purple;">**HOW SECURE IS THE DATA WHEN UPLOADED TO MY CUSTOM DASHBOARD?**</mark>
* We prioritise data security by employing advanced AWS encryption and adhering to strict privacy protocols.

  Your data is never sold or passed onto 3rd parties. Please read our [**Privacy Policy**](https://bob-e.ai/privacy-policy) for more information.

  The content and data you upload to BOB-E.ai is owned by your account. Your data is not used by BOB-E.ai for any other purpose than providing you with the A.I. Agent services. Any and all data is deleted from our servers after you delete it.
* <mark style="color:purple;">**CAN I GET MORE AI AGENTS AND CHATBOTS?**</mark>
* Sure – additional AI Agents are charged at £25.00 each and can be purchased from within your active dashboard account.
* <mark style="color:purple;">**WHAT IS A MESSAGE CREDIT?**</mark>
* 1 message credit = 1 AI response using **GPT-3.5**

  25 message credits = 1 AI response using **GPT-4**

  10 message credits = 1 AI response using **GPT-4 Turbo** – this is the default setting in all new accounts to give the best results
* <mark style="color:purple;">**CAN I GET MORE MESSAGE CREDITS?**</mark>
* Sure – message credits are charged at £25.00 per 3,000 credits.
* <mark style="color:purple;">**IS THE AI AGENT MULTILINGUAL?**</mark>
* Yes – the platform and chatbot interface are designed to cater to a global audience and support many different languages.
* <mark style="color:purple;">**WHAT IF I NEED TO ADD NEW OR CHANGE CONTENT?**</mark>
* No problem.

  Simply, add new or change/edit content via your management dashboard at any time.

  The **Knowledge Base** is limited depending on your chosen package subscription, starting at **10 million characters** with the **Standard** option.
* <mark style="color:purple;">**DO BOB-E AI AGENTS INTEGRATE WITH ZAPIER?**</mark>
* Yes – you can use our unique API to create custom integrations with 2,000+ applications.