> For the complete documentation index, see [llms.txt](https://bob-e-ai-docs.gitbook.io/resources/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bob-e-ai-docs.gitbook.io/resources/overview/pricing-and-plans/refunds.md).

# Refunds

Learn more about how you can get a refund if you are unhappy with BOB-E.ai services.

As we offer an unlimited free trial period, we generally do not offer refunds.

Subject to our Terms and Conditions, refunds will be given to users who request them within the EU or UK within 14 days of the first purchase (not future invoices) and in other cases on a discretionary basis.

Refunds will be net of any fees incurred.

Email <hello@bob-e.ai> if you believe you are entitled to a refund. Please also refer to our published Terms and Conditions by following the link below:

{% embed url="<https://bob-e.ai/terms-and-conditions/>" %}